Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and Health and Fitness Travel for all bookings.
A ‘booking’ refers to any confirmed invoice of reservation sent via email or post.
A ‘holiday’ refers to any booking made.
‘Hotel’ refers to the supplier of your main holidays elements (i.e. accommodation)
1. Your Booking
1a. Prices
- All prices listed are per person and are all in pounds sterling unless otherwise stated.
- We reserve the right to change or amend prices at any time before you have booked.
- Once your booking has been made and we have received payment, prices are guaranteed unless an amendment is made.
- We reserve the right to increase the total cost of your holiday prior to departure if currency fluctuations between GBP and your destination’s currency raise our costs by more than 2%, up to a maximum of 10%.
1b. Deposits and Payments
- Deposit payments are non-refundable and non-transferable.
- Your deposit secures the quoted price unless amendments are made.
- Your booking is confirmed once you receive a booking voucher via email.
- Failure to pay in full by the due date may result in cancellation and loss of deposit.
| Number of days before departure | Percentage of total holiday price |
|---|---|
| 70 days or more | 20% deposit |
| Between 57 and 69 days | 35% |
| Between 56 and 42 days | 70% |
| Less than 42 days | 100% |
1c. Amendments
- Possible outside 8 weeks of departure, but not guaranteed.
- Amendment fee of £50 per person applies, plus any supplier fees.
- New dates must be within 365 days of the original.
- Flight amendments are bound by airline terms.
1d. Cancellations
If you cancel your booking, the following charges apply:
| Period of notice before departure | Cancellation charge |
|---|---|
| More than 70 days | 20% of total holiday cost or loss of deposit |
| 57 to 69 days | 35% of total holiday cost |
| 56 to 42 days | 70% of total holiday cost |
| Less than 42 days | 100% of total holiday cost |
- No-shows are charged 100% of the holiday cost.
- Cancellations must be in writing. The received date applies.
- Flight bookings are non-refundable and must be paid in full at time of booking.
2. Your Flights
2a. Traveller Names
- Ensure names match passports exactly.
- Incorrect names may incur amendment fees.
- Air tickets are non-transferable.
2b. Amendment of Flights
- No name changes accepted.
- Spelling corrections may be possible but incur charges.
- Flight changes are subject to airline rules + £50 amendment fee.
2c. Schedule Changes by Airline
- Check flight times 72 hours before departure.
- We are not liable for changes by airlines.
- Update us if your time changes and you’ve booked transfers.
2d. Cancellation of Flights
- Flights are non-refundable at time of confirmation.
- No-show could result in cancellation or extra charges.
2e. Before You Fly
- Check-in online when possible (esp. low-cost airlines).
- Arrive 3hrs early for international, 2hrs for domestic flights.
- Notify the airline in advance for dietary requirements.
- Check luggage allowance. Extra fees may apply.
3. Passport, Visas, Immigration & Health
- You are responsible for passport/visa requirements.
- Check with your GP for vaccine advice well in advance.
4. Changes Made by Us
In case of significant amendments:
- Book a different holiday (price difference applied).
- Cancel for a refund (minus fees).
- Accept the change.
Force majeure applies for events out of our control (e.g. terrorism, natural disasters).
5. Travel Insurance
Insurance is mandatory and must cover cancellation/amendments. Purchase it at the time of booking.
6. Our Responsibility
We act as an agent or principal for hotels. We ensure your holiday matches the described standards unless otherwise noted.
7. Your Responsibility
- You are responsible for your own actions and those of your party.
- Disruptive behaviour may lead to holiday termination without refund.
- You are responsible for arranging visas and medical checks.
- Do not book flights until your holiday is confirmed by us.
- Ensure all travellers have valid passports (6+ months).
- We are not liable outside business hours.
8. Problems & Complaints
- Report issues locally immediately for best resolution.
- Contact us if the issue persists.
- Complaints must be submitted within 28 days of return.
9. Payment
We accept debit/credit cards (no AMEX) and bank transfers.
10. Your Holiday
- Programmes are subject to supplier changes.
- Class schedules are examples and may vary.
- Tours are subject to availability and local operator terms.
- We may share contact info with hotels to assist planning.
Contact
UK – +44 203 397 8891
info@healthandfitnesstravel.com
Written Correspondence – 15 London End, Beaconsfield, HP9 2HN